n a major global recognition, the State Bank of India (SBI) has been awarded the title of World’s Best Consumer Bank for 2025 by Global Finance magazine. The honour comes following a detailed evaluation involving editorial research and insights from corporate finance leaders, analysts, and banking professionals across the world.
The award will be formally presented to SBI Chairman Shri C.S. Setty at the World’s Best Bank awards ceremony in Washington, D.C., on October 18, 2025, during the IMF/World Bank Annual Meetings.
Expressing his gratitude, Shri Setty said:
“A heartfelt thanks to all our esteemed customers, dedicated employees and all other stakeholders for their unwavering trust.” He added: “Customer experience remains central to our growth strategy. By simplifying on-boarding, enabling vernacular voice banking, and ensuring 24/7 digital support, we aim to deliver a seamless and inclusive experience across geographies, particularly for emerging segments in rural and semi-urban areas. Further, we are building omni-channel engagement models, supported by hyper-personalised offerings powered by AI.”
The recognition reinforces SBI’s commitment to innovation, inclusion, and excellence as it continues to serve over 52 crore customers across India and abroad.
Global Finance, with a readership spanning 193 countries, is a respected source for decision-makers in finance. Its World’s Best Bank awards cover over 150 countries and 11 global regions, making them a significant benchmark in international banking.
